After a severe storm that produced hail passed through the Indiana, our service department was contacted just after dark about several leaks in the roof of a Dick's Sporting Goods retail store. Our Servicemen were dispatched to investigate.
At first glance, the roof did not appear to be damaged from the storm. All the membrane was in place and nothing was obviously damaged or blown off. However, due to the interior leaks, there had to be a problem. Literally crawling on their hands and knees with flashlights, the servicemen inspected the roof. Due to their experience in dealing with this type of roofing systems, they knew what to look for. As expected, small cracks and fractures of the membrane were located over the entire roof surface from the hail strikes.
The property management group and their roof consultant were contacted immediately to inform them of the urgent need to perform some sort of intervention to prevent catastrophic leaks and damage to the interior of the store and its contents.
At daybreak, the men returned to inspect, locate and temporarily seal or coat over the hail strikes. At that time it was obvious the 66,000 square foot facility had thousands of strikes in the roof that had to be sealed. The service teams acted quickly by utilizing an elastomeric coating to roll over the membrane and temporarily seal up the cracks. This action allowed the store to stay in operation and give the consultant, owners and insurance company time to evaluate everything and decide how to proceed.
Within a week, a decision was made to replace the entire roof membrane along with any wet and or damaged insulation.
This is when our production department stepped in within a few days, and in conjunction with our distributor had material on the roof and a night crew beginning the re-roof process. The night work was done in order to not disrupt the daily operations of the store.